Dear Sir,
I purchased YO-Speed 750 for which warranty was given as One year/12000 km. in July 2008. During May 2010 the batteries of my vehicle became non-working/dead. During this period batteries of my vehicle replaced in warranty period once and during this period the running of my vehicle was 17600 km. Considering the cost of Rs.13500/- for one set of batteries the expenditure per kilometer was more than Rs.2/- , instead of 10 paisa per km. declared in the catalog of the company.
When I went to the authorized dealer M/s Nandkishore Automobiles, Central Avenue Road, Nagpur to replace the batteries, I was told that 4 batteries cost Rs.13500/- with 4 months/3000 km. replacement warranty and from 5th month to 12th months/6500 km. warranty on Pro-Rata (depreciation) basis. Whereas for purchase of new vehicle they are providing 15000 km./ 18 months battery warranty. Also confirmed by company in their e-mail dt. 27th May 2010 to me.
When the company is claiming that batteries fitted in new vehicle as well as supplied for replacement for old vehicle are of equal quality then why this contradiction in warranty?
Even on replacement of batteries the expenditure per km. will be around Rs.2 as per the much less warranty provided, instead of 10 paisa per km. as declared by the company resulting in cheating and befooling the innocent customers.
Suitable action to save the innocent customers from such tactics may please be taken in the interest of the justice and oblige.
Thanking you.