On 1 October 2014 while having lunch at YWCA Kitchen, YWCA International Guest House, 10, Parliament Street, New Delhi-01 with two of my guests, one of them, Ms Dona Mathew found an iron washer used to tighten screws in the dish she was consuming. The circular metallic object of about 1 cm in diameter was big enough to choke on had it been swallowed. Fortunately she saw it on the spoon before she put it in her mouth. I have the foreign object sealed in a paper napkin with a cello tape, brought by the restaurant captain on my request. The sealed paper napkin with the signatures of the captain and myself is in my possession as evidence. I also have the the original of the bill paid for the meal. Seven days later, I now find that the restaurant has not charged me for the particular dish. I immediately wrote a formal complaint in the visitors’ book as the captain informed me that they had no complaints book. I informed that I should receive a formal apology in writing on my email which I had furnished along with my mobile phone number in the entry in the visitors’ book. Later in the day, I received a message through SMS from Ms Mukherjee stating that my handwriting in the visitors’ book was illegible and terming the request for a response as a “threat”. The carelessness of the chef is shocking, but the attitude of the manager was more disturbing, considering the fact that she remained a silent spectator having her position at the table behind us. The captain, after putting all the blame on the chef, on his ineptitude in having noticed a vital part of the cooking pan missing, tried to offer an explanation without an apology. To follow up without any shred of remorse and instead claim that they are being threatened is unacceptable. This particular incident is not only a deficiency in service but also a dereliction of the duty of a restaurant to serve food abiding by the principles of standard safety, not contaminated with any such substances which might pose a threat to human life. Clearly, this is also a case of food adulteration. This mismanagement that followed the situation is a terrible example of customer relations, which could well have been avoided. In light of the above facts, please treat this as a formal complaint.

1. Pray the District Forum directs the Department of Food Safety to prosecute the management of YWCA Kitchen for deficiency in service resulting in violation of norms for food safety and standard. 2. That YWCA Kitchen tenders a written apology to the aggrieved party. 3. That the Forum may impose any monetary penalty for the stress and anguish caused. The amount of penalty may be given to any public charity of the District Forum’s choice. 4. Any such relief the Forum deems fit.

Email Id: ravinairsahrdc@gmail.