From past One month, I am facing issues with ACt broadband, they have promised to fix my connection thrice and failed. This is mental harassment as I have spent hours on phone talking to them however with no help. For past 10 days I have not been able to work out of home because of false promises from the ACt broadband and they are unable to answer my questions of why net is not working. I have never failed my payment and hence do not expect this kind of service from them. Unfortunately I am being forced to take these steps. This was also escalated to the Nodal officer with no help. I would like to file official complaint against them. here are the details of the calls and complaints I have made in the last few days. Pleas note no user should be put through so much pain just to be able to use internet.

we need refund of our payments and apology for the mental harassment ACT has been giving us from past one month

Complainant Information
name- Vijaya e-mail vijayachaudhary@live