Dear Sir, 20/05/14 Subject: Refund yet to receive. URGENT Ref : Order No. 100017061 dt.12-03-2014 , product : Samsung Galaxy Grand Duos I9082(Elegant White) Refer to the above; I had paid 100% as advance of Rs. 15,757/(In Rupees: Fifteen Thousand Seven Hundred and Fifty Seven Only) to IBS BESPOKE SOLUTIONS PVT LTD ,(DÉJÀ-VU TREND Division) at 24,Apurva Estate,Makhwana Lane, Opp:- Vaman Center, Andheri-Kurla RoadMarol Naka, Andheri (East) Mumbai:- 400069, through my credit card on dt. 12/03/2014, towards purchase of Samsung Galaxy Grand Duos I9082(Elegant White) but I had cancellation my order on dt. 21/03/2014, due to non delivery of product. Please find the below refund policy for the DEJA VE Trands.com for your reference. Cancellation by DejaVuTrends.com Due to various fraudulent activities experienced with ecommerce websites, we ensure an additional security measure for all our customers.. As a part of these additional security measures, we might request you to provide relevant supporting documents (Identity proof etc). The documents shared with us are safe and will remain undisclosed to any outside party. In case the requested documents are not shared with us, Dejavutrends.com reserves the right to cancel the order entirely with due intimation to the concerned person. Dejavutrends.com reserves the right to cancel any order with due intimation to the concerned person, under situations where Dejavutrends.com is not able to meet the requirement of the order placed. However, Dejavutrends.com will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund, will be made in reasonable time (within 10 days). After several email and telecom with them, initially for delivery of the order and later refund of payment (already made) on cancellation of order due to his inability to deliver. Now, it is more than 60 days I am regularly following up with them for refund but all has gone in vain due to his repeated commitment and actually not act on refund. I am facing fund crises these days and kindly request to help to resolve my problems as soon as possible. So please lodge my complaint against above merchant, and help me take my money back and restrict this website for welfare of the society to shop at this website. Name : Ramesh Tiwari Mobile No: 9811693xxx Email ID: tiwari.ramesh1984@gmail.com
I want money back with interest and compensation for mental harassment.