I’ve purchased product micromax canvas doodle 3 from shopping mall at cochin Kerala on 08-06-2014. And right after one week I have started facing a problem with the mobile like power does not switch on , Display blank And I’ve submitted the set to service center for repairing on 1/7/2014 service number Imei 1:-911363951822766,imei 2:-911363951913664 symptom-4101 power does not switch on,4907 display blank display. I called service center many times to know the status but they said still we are waiting for parts please call after 4-5 days. When no feedback come from service center then again I visit there to know the status and they said the spare is not available with us. And your phone part is awaiting,. Now my mobile still in service center and in this period whenever I called they said parts is awaited and you can collect after 4-5 days. I tried to call the customer care number 18605008286 but no response I visit personally at service center on 17th July-2014 and had a word with MANAGER at service center and he assured me you can collect phone on 21th July-2014 positively and we will call you. But no feedback from there so yesterday(21st JULY-2014) again I called service center and he said you should wait till the spare arrive to the service center and its is delaying from the Head office Micromax. When I told him how do I know the current status of issue he said you can call at given number on job sheet. But as I shared my experience they never knows the status so every time we come there and know you can come after 4-5 days. This is very ridiculous the behavior of the whole service center is very rude. Irresponsive. At service center they are not supportive at all. Executive keeps on saying that it will take 4-5 days from last 15 days. They used to say they have no other information. I’m facing big problem now, as they are not telling me the exact date when I will be getting my phone back that is so painful. I’ve appeared many times at service center It takes my time, money. I have called many times at their service center but things are not working. Now I’m very fade-up due to this situation so i taught to raise the complaint My humble request as I have invested 8000/- RUPEES on Mobile and it’s not repaired yet Regards, Linda 918113810xxx

Replace of handset or money back since i have used only for 15 days and the issue faced in the mobile

Email Id: skariya.kc@gmail