Dear Sirs,

I would like to draw your kind attention to the fact that

1) though I booked for a refill LPG cylinder through on-line vide Sl. No.33839370 dated 18.3.13 but I have not yet received the same which was supposed to be delivered on 26.3.13 as shown in “View Previous Order” under Customer Console of Bharat Gas website.

2) Five letters/complaints dated 21.3.13, 1.4.13, 4.4.13, 8.4.13 & 17.4.13 (against which I received Complaint Nos.40135657, 40139770, 40141079, 40142392 & 40145535) sent to Complaint Box of Bharat Gas website. I noticed in “View Complaint Status” under the Customer Console of their website “ACTION TAKEN” against my first four complaints and “PENDING” against one recent complaint.

3) I sent an email dated 20.3.13 to HO & RO of BPCL with a request to deliver me the refill LPG cylinder before ending FY 2012-13. I sent copies of email dated 5.4.13 to Executive Director (LPG), BPCL, HO, Mumbai (email: ssc@bharatpetroleum.in) and their Regional Office (email: info@bharatpetroleum.in) addressed to Mr. Saibal Sarkar, Dy. Secretary, Ministry of Petroleum & Natural Gas (Email: saibal.sarkar@nic.in) but in vain. On 10.4.13, I transmitted a fax to the Executive Director (LPG), BPCL, HO, Mumbai but no response.

4) I tried to contact the officer of Bharat Gas, RO-East (Ph:033-24293190) over phone on 5.4.13 and their receptionist received the phone and transferred the same to the concerned officer but nobody was there to attend the said phone. Then I tried to contact Regional LPG Manager, Kolkata (Ph:033-24293050) over phone on 5.4.13, without hearing my complaint, he advised me to contact Customer Care (Ph:033-24293188) but nobody was available there to receive the phone.

5) In the past, for negligence and late delivery made by the said Distributor, Territory Manager, Kolkata LPG Territory of Bharat Gas issued a warning letter vide No.KT/Bengal Flame dated 1.08.11 to their Distributor M/s Bengal Flame, Kolkata – 700 108 which please note.

6) I had already lodged an on-line complaint to you on 16.4.13.

I do believe that on go through the above fact minutely, you will take necessary action against them immediately so that I can get the same without any further delay. Please advise them to treat the said delivery as “26th March 2013” positively.

Your kind co-operation with me and an early action in this regard will be solicited.

Thanking you,

Dilip Kumar Deb
Consumer No.167
C/o, Late Bhupal Chandra Deb
106/E/9, Maharaja Nanda Kumar Road (South)
Near Darjipara Harisabha
P.O. Baranagar, Kolkata – 700 036
Mobile: 9088719403
Email : dilipkumar_deb@rediffmail.com