My name is Sartaj Singh, I am from Muktsar (Punjab). This is to complain that I got a call on 24.10.2016 of Mohni Sharma from JVN Marketing Pvt Ltd that they are selling mobile phones online. I had ordered for a mobile phone REDMI 3S Prime 32 GB online at website JVNGIFT.COM of JVN MARKETING PRIVATE LIMITED on 25.10.2016 and paid in advance for the same through PAYU Money vide Payment ID: 122584624. When mobile was not delivered me on time, I made a call to customer care of the company, then I was told that the mobile would be delivered shortly without any delaying. But as time passed the mobile was not delivered. A number of times I had launched complaint telephonically but expected response was not given.
I made request to cancel the order and to refund advance which was given against the aforesaid mobile phone. Then I got a phone call from Mr. Vivek, Director of the Company that your phone would be deliver very shortly and he request me not to cancel the order. After that I called him many times to Mr Vivek ,he give one or the other reason and assure every time that mobile will be delivered soon. On 21st Nov., 2016 I again requested to cancel my order then I got a e-mail on 23 Nov., 2016 that refund initiated and I got credited to my account on or before 10th Dec., 2016. But I have not received any refund till date. It now seems Mr. vivek is trying to grab my money. I found from online they are a registered company. The registered address on the file is H.NO 02, MEETHAPUR CHOWK,MAIN JAITPUR ROAD INFRONT OF HANUMAN MANDIR, BADARPUR New Delhi- 110044. The company’s Corporate Identification Number (CIN) is U74999DL2013PTC260152. The company registration number is 260152. These are some of their contact numbers: 011-46082727/8285205353. Kindly investigate a nd take strict action.