I ordered Samsung Galaxy Ace Duos S6802 (Chic White) MOBILE PHONE from indiatimes shopping on 9th july 2013 with the Order No. 3002497538 and paid for the same via my SBI debit card expected shipping date for the phone was 12th july 2013. but the product has not been shipped yet the service level agreement for the same order was 17th july 2013 as SLA period has already beem over, even after repeated attempts of contacting the site numbers and writing complain via Email and chat the customer service representative are still not providing any details for the shipment of product neither they are offering immediate refund for the same

Order Information Date: Jul 9, 2013 10:13 AM Mode of Payment: SBI Debit Card Number of Item(s): 1 Order Total: Rs 6999 Gift coupon Applied: Rs 840 Amount Paid : Rs 6159 so total physical damage Rs 6999

i want the product to be shipped as early as possible if not possible, I want refund on immediate basis with mental harassment compensation compensation

Complainant Information
name- S.KUNAALP