i had booked ticket from Trivandrum-Mumbai (Booking reference no (PNR): YYLVC:Web Reference: AIBE5313770:Issuing Airline: Air India Ltd.:Issued date: Sun, 9 Sep 2012). I had even done the web-checkin on 31st Dec and was alloted 16C which i changed to 6C. I am writing this just minutes after i am denied seat on the flight. Seems like even with the help of technology Air India doesnt know to count the bookings and send aircraft for that much capacity. Being the national carrier I wonder what image of being responsible is proved here. Or is it the adamant attitude not to change ways inorder to offer better customer service and efficiency and atleast try to save Air India from the debts. The Ministry is interested in buying new aircrafts and is eager to snatch slots from the failure of KingFisher but is losing out on the basics. Kindly dont survive in the false hope. Customer is the king and will be king- and there are carriers to offer us the best. This irresponsibility is a slap in the face of those people who have a preference for the national carrier inspite of their high prices. I myself have never had the fortune of being part of an ON TIME Air India Flight. We may not be VVIPs for whom there is priority movements and flights being delayed for their convenience. But we do have our lives; we too have plans, we too have to be at places with the people we love. And Air India denies us them all. And before i forget HAPPY NEW YEAR and thank you for keeping my spirits HIGH on this day. I have been offered a seat on Jet Airways at 1.40pm flight and frankly i dont know for sure if i will reach Mumbai atleast then. I want an explanation for this utter irresponsibility from Air India and proper action against those who have no focus on the tasks assigned and is set to increase further costs to Air India. And please make sure that Air India tells me EXACTLY what to do to ensure my seat. Looks like booking seats 3 months prior, doing web-check in, and reaching airport on time doesnt help. So please let me know what more i need to do. To remind you again, I do have a life and i am not writing this to kill my time. Ignoring the Grievances of Customers will serve you no good though it has hardly ever been the motto of Air India who have forever lived on goverment favours. Though its early to confirm I am atleast grateful for the assistance at Airport in ensuring me an alternative. Looking forward for SOME ACTION

JEEVA MARIA JOY