Dear Sirs,
I have a flat in Mumbai which is unoccupied most of the times. For several months I have been receiving bills in the range of Rs.10-20 which I have paid on time. In October 2009 I received a bill for Rs.3757.00 after which I sent a mail to the concerned authorities for correction. It has been over 3 months now and despite several reminders and correspondences my issue has not been addressed. I am attaching below all the correspondences made for your kind reference and hope that suitable action will be taken to address my grieveance.
Sir/Madam,
Your complaint is forwarded to DECC ‘G/N’ Ward
Divisional Engineer
Customer Care,
‘G/N’ Ward
Address:
Transportation Engineering Bldg,
1st Floor, Tilak Road,
Dadar,
Mumbai-400 014
Tel No: 2 418 7172, Email ID: igrcccgnward@bestundertaking.com
2 414 1389 / 2 419 4555, Email ID: deccgnward@bestundertaking.com
With regards,
Secretary (N) CGR Forum
—– Original Message —–
From: SAMIR DAYAL
To: dceccs@bestundertaking.com
Cc: decgrf@cgrfbest.org.in ; decgrf@bestundertaking.com ; chairman@cgrfbest.org.in ; members@cgrfbest.org.in ; secretarynorth@cgrfbest.org.in
Sent: Saturday, January 02, 2010 3:50 PM
Subject: Re: Pending problem – Mistake in Billing
Ref: Consumer No. : 631-487-013*1
Meter No.: G032363
Ward: GN
Division: North
Service No.: 0292963
Dear Sirs,
I am not getting any response from you regarding my long pending problem. I have on several instances send to you reminders but regret that no solution as yet been concluded by you.
I request you once again to kindly reply.
Thanking you
Samir Dayal
1st Floor, Flat No.6,
208/210 Nil Tarang,
Veer Savarkar Marg,
Mumbai – 400 016.
Cell: 94232 43017
—– Original Message —–
From: SAMIR DAYAL
To: dceccs@bestundertaking.com
Cc: decgrf@cgrfbest.org.in ; decgrf@bestundertaking.com ; chairman@cgrfbest.org.in ; members@cgrfbest.org.in ; secretarynorth@cgrfbest.org.in
Sent: Saturday, December 26, 2009 11:42 AM
Subject: Re: Pending problem – Mistake in Billing
Dear Sirs,
I had sent you the below mentioned mail on 21.12.2009 requesting your kind intervention in the matter pertaining to the error in billing of my subject flat at:
1st Floor, Flat No.6,
208/210 Nil Tarang,
Veer Savarkar Marg,
Mumbai – 400 016.
Since then I have been aiting for your reply and rectification in the bill raised to me.
I request you to kindly revert back with your comments and findings.
With Regards,
Samir Dayal
Cell: 9423243017
—– Original Message —–
From: SAMIR DAYAL
To: dceccs@bestundertaking.com
Cc: decgrf@cgrfbest.org.in ; decgrf@bestundertaking.com ; chairman@cgrfbest.org.in ; members@cgrfbest.org.in ; secretarynorth@cgrfbest.org.in
Sent: Monday, December 21, 2009 12:58 PM
Subject: Pending problem – Mistake in Billing
Ref: Consumer No. : 631-487-013*1
Meter No.: G032363
Ward: GN
Division: North
Service No.: 0292963
Respected Sirs,
I have a flat in Mahim which is lying vacant. The electricity consumption is therefore minimal. I am giving below the monthly consumtion chart for your ready reference:
Month Units Amount
Nov.2008 Nil 11.00
Dec.2008 6 26.00
Jan.2009 Nil 11.00
Feb.2009 25 51.00
Mar.2009 Nil 11.00
Apr.2009 Nil 12.00
May 2009 Nil 11.00
Jun.2009 2 15.00
Jul.2009 Nil 35.00
Aug.2009 Nil 34.00
I had received your bill for the period 08/09/2009 to 07/10/2009 for Rs.3757.00 after which I have send reminders and made several correspondences till date to which no result has been obtained.
I am attaching the entire set of correspondences made to BEST and request your kind intervention to solve this issue at the earliest.
I request you to kindly amend the bill so that I can make the payment immediately.
Thanking you,
Samir Rameshwar Dayal
1st Floor, Flat No.6,
208/210 Nil Tarang,
Veer Savarkar Marg,
Mumbai – 400 016.
Cell: 94232 43017
—– Original Message —–
From: SAMIR DAYAL
To: decgrf@bestundertaking.com
Sent: Monday, December 21, 2009 12:45 PM
Subject: Pending problem – mistake in billing
Ref: Consumer No. : 631-487-013*1
Meter No.: G032363
Ward: GN
Division: North
Service No.: 0292963
Dear Sir,
Despite several correspondences I have still not received any feedback from you. Also the last bill received by me has still not been amended. I request you to kindly look into the matter and arrange for immediate solution of this long drawn problem.
With Regards
Samir Dayal
1st Floor, Flat No.6,
208/210 Nil Tarang,
Veer Savarkar Marg,
Mumbai – 400 016.
Cell: 94232 43017
—– Original Message —–
From: SAMIR DAYAL
To: decgrf@bestundertaking.com
Cc: deccgnward@bestundertaking.com ; igrcccgnward@bestundertaking.com
Sent: Monday, December 14, 2009 3:30 PM
Subject: Re: Serious Matter
Dear Sirs,
I had sent you my first mail on 03.11.2009 regarding some mistake in the bill amount charged to me. Since then I have also send reminders to your office, but regret that no action has been taken so far. Below are the correspondences made to your office. These are for your ready reference.
I again request you to kindly sort this matter so that I can pay the bill immediately.
With Regards
Samir Dayal
1st Floor, Flat No.6,
208/210 Nil Tarang,
Veer Savarkar Marg,
Mumbai – 400 016.
Cell: 94232 43017
—– Original Message —–
From: SAMIR DAYAL
To: decgrf@bestundertaking.com
Cc: deccgnward@bestundertaking.com ; igrcccgnward@bestundertaking.com
Sent: Sunday, November 29, 2009 6:41 PM
Subject: Serious Matter
Dear Sirs,
I refer to the below correspondences made to your Office and also the reminders that I have sent. It is disheartening to see that I have not received any feedback from you and also that I have received an alert for payment of Rs.3791.00 against the earlier amount of Rs.3757.00.
I may mention that the subject flat where your personnel have taken the reading is closed and is lying vacant. As given below I am again giving you the billing amount on the inspection of which it will be clear to you that some error has occurred. I once again request you to depute some competent person on the job and revert back to my mail.
Month Units Amount
Nov.2008 Nil 11.00
Dec.2008 6 26.00
Jan.2009 Nil 11.00
Feb.2009 25 51.00
Mar.2009 Nil 11.00
Apr.2009 Nil 12.00
May 2009 Nil 11.00
Jun.2009 2 15.00
Jul.2009 Nil 35.00
Aug.2009 Nil 34.00
Thanking you,
Samir Dayal
Cell: 94232 43017
—– Original Message —–
From: SAMIR DAYAL
To: DECGRF
Cc: deccgnward@bestundertaking.com ; igrcccgnward@bestundertaking.com
Sent: Saturday, November 07, 2009 2:57 PM
Subject: Re: Fault in meter reading taken by your Department
Dear Sirs,
Kindly do the needful. I await your response.
Regards
Samir Dayal
Cell: 94232 43017
—– Original Message —–
From: DECGRF
To: dayal1@vsnl.com
Cc: deccgnward@bestundertaking.com ; igrcccgnward@bestundertaking.com
Sent: Tuesday, November 03, 2009 5:15 PM
Subject: Fw: Fault in meter reading taken by your Department
Sir/Madam,
Your complaint is forwarded to DECC ‘G/N’ Ward
Divisional Engineer
Customer Care,
‘G/N’ Ward
Address:
Transportation Engineering Bldg,
1st Floor, Tilak Road,
Dadar,
Mumbai-400 014
Tel No: 2 418 7172, Email ID: igrcccgnward@bestundertaking.com
2 414 1389 / 2 419 4555, Email ID: deccgnward@bestundertaking.com
With regards,
Secretary (N) CGR Forum
—– Original Message —–
From: SAMIR DAYAL
To: igrccommfnward@bestundertaking.com
Cc: decgrf@bestundertaking.com ; igrcconsfnward@bestundertaking.com ; mercindia@mercindia.org.in
Sent: Tuesday, November 03, 2009 1:27 PM
Subject: Fault in meter reading taken by your Department
Ref: Consumer No. : 631-487-013*1
Meter No.: G032363
Ward: GN
Division: North
Service No.: 0292963
Dear Sirs,
I refer to the above particulars and would like to bring to your kind notice that I have received your bill for the period 08/09/2009 to 07/10/2009 for Rs.3757.00.
I may mention that there seems to be some error while taking the meter reading as the premise in this context is lying vacant for quite sometime now. I am giving below the bill amounts that I have received over the past 1 year now, by which it will be evident that there has been some mistake pertaining to the meter reading:
Month Units Amount
Nov.2008 Nil 11.00
Dec.2008 6 26.00
Jan.2009 Nil 11.00
Feb.2009 25 51.00
Mar.2009 Nil 11.00
Apr.2009 Nil 12.00
May 2009 Nil 11.00
Jun.2009 2 15.00
Jul.2009 Nil 35.00
Aug.2009 Nil 34.00
I request you to kindly amend the bill so that I can make the payment immediately.
Thanking you,
Samir Rameshwar Dayal
1st Floor, Flat No.6,
208/210 Nil Tarang,
Veer Savarkar Marg,
Mumbai – 400 016.
Cell: 94232 43017
for Dayal & Associates Pvt. Ltd.
Samir Dayal
Director