Dear Sir,

This to bring to your knowledge that I am a valuable customer who purchased an Onida 1.5 Ton Split AC from
M/s Kalpana’s Enterprise on 29.04.2010.

The same was delivered to me on 30.04.2010 and was promised installation within 48 hours of delivery.

One person called Deepakbhai visited my place for site survey on 01.05.2010. He did not have sufficient tools with him and was told me that he needs safety belt which he insisted me to arrange.

Same evening after his confirmation, I arranged for the same after paying certain amount, as soon as I reached home and called him, he said that it won’t be possible to come that day, I had to return the safety belt as had no choice.

Since then I have made N no of calls to him as well as the dealer but no response.

For your ready reference :

Serial NO : S18TRC50110000678
Name of installation person : Deepak / 09974865596
Dealer : Kalpana’s Enterprises / +91 265 2434880 / 2436251

You can check in your online support records of ONIDA , I have made so many calls in last few days.

Furthermore, I would like to tell you that I wanted to install this AC for my father who is an cardiac and was supposed to stay with me for a few days. Now he has cancelled his tickets as he cannot stand the heat of Vadodara city.

I can assure you that with this kind of an attitude, you are going to lose atleast one customer.

Best Regards,

Girish Kewalramani
Manager – IT
Suzlon Energy Forge Limited,
Baroda – 391 760 ( Gujarat )
INDIA.

Cell Phone : + 91 997 986 4697