I had ordered a product -Nexus 5,Black,32 GB at RS.11325 from Flipkart Internet Private Limited by credit card. Order for the same has been cancelled by flipkart or seller without any prior notice. I talked with the customer care executives, Ganesh and Umar, Frank, Tausif (Manager)and they cannot help me,everyone is telling a different story for the cancellation,and they didn’t re-placed the order with the same price. details for the conversation- 1.with Ganesh-call started at 6:46pm on 24th may 2014 and call was 57 mins long-told me reason that i have placed multiple order for the same product from the same emailid and phone no.that’s why my order has been cancelled. 2.With Umar(sales department)-call started at 12:54am on 25th may 2014 and call around 1 hr. long-told me reason for cancellation as-There was some technical issue with the website of flikart so it was reflecting wrong price of the product. 3.with frank and tausif-on 25th may afternoon-told me,This offer was only for the first few customers as product went out of stock,your order has been cancelled. I am lodging this complain against Flipkart Internet Private Limited and Digital Matrix -the seller of my ordered product . I have all the valid proofs in the support of my complain which will be produced to consumer court if asked.
I want from Flipkart to place my order of Nexus 5 with the same price i.e 11325. 2.I want flipkart to pay the interest to me for the money they kept with them. 3.I want Flipkart to pay the compensation for the loss of my time and effort.
Complainant Information
name- Anand e-mail anand.cse.imps@gmail.