I had purchased a product from BATA online. I paid through COD. When I tried the product,it was smaller in size so I raised a complaint to exchange it.I talked to customer support team who told me that the product cold be exchanged in any Bata Store. I mentioned name of a nearest Bata Store and got a mail within 2-3 days stating that I have to take the product there and it could be replaced.When I took the product there,the manager told me that since the product was on sale,so it could not be replaced.I requested him that the fit s very small so the product is useless for me,and I would be wasting 700 INR if it were not replaced with some other item. But,he was not ready to listen to me.Then I came back home and registered a complaint against the store manager not ready to take my product and giving excuses of he so called company’s policies. These people are a real fraud.After talking to customer support again nothing was done to resolve my issue.

Instead he told me that somewhere in the policies on their companies website,it was mentioned that products under sale were not supposed to be taken back for any reason.So what would we do if the product that we are purchasing is defective,or not of proper fit.They are really not at all concerned with customers’ grievances. There are lot many good websites like Myntra,Jabong,Flipkart etc who are so much customer oriented that if we are not satisfied with the product the will take it back by reverse pickup and will either exchange or refund the money as desired by customer. This was the first and last time that I purchased with Bata Online.I urge anyone and everyone to never fall prey in hands of this company online.They will never resolve your grievances and you will have to keep the product with you even if it is very costly and of course useless to you. Beware of these bunch of frauds,claiming to be India’s one of the renowned Footwear brand.

Regards
vinnisharma.21.88@gmail.