I purchase Hero Honda Karizma R on 2nd August 2008 in BLUE colour having registration no: DL6S AA 416. Sometimes back I met an accident and went for insurance claim at Apex Heromotocorp, Patparganj on 20th September, 2014. Till date I have not received the estimate of expense and my bike is not ready for want of spare parts of my bike. The service centre put a purchase order for the spares of BLUE color which is not available either with service center nor the manufacturer has provided the spare parts on which they hold monopoly and exclusive rights of manufacturing till date. This is the second time the spares are not available for my BLUE Karizma, the last time it took 2 months to manufacture the spares by the company. I have been regularly following-up the matter with service center, who give every time the same reply: Spares are not available in this color. I am feeling like I purchased a bike in wrong color from a wrong manufacturer who do not provide spares and adequate after-sales services for their products. Either they should not have come-up with a BLUE Karizma or they should have provided spare parts for the same. I wrote an email to company’s contact id: delhi@heromotocorp.com from my brother’s mail id: ravitosh.kumar@gmail.com on 31st October, 2014 but we are yet a receive a response on the same. The contents are reproduced below: Dear Sir/Madam, I am regretfully writing this mail when it has become futile to call for land half month now to the service center for availability of parts and service of my bike under insurance claim. My bike Karizma R DL6S AA 7416 is at Apex hero Honda service center, Patparganj from 20/9/2014 under accidental service, but could not be repaired for want of spare parts even till date. I have continuously followed up for knowing the status for availability of spares of my bike. The response is still the same that I need to wait for sometime. I fail to understand why the parts are unavailable till date when the service center has put order for the same. Is it like the company has stopped manufacturing spares for Blue karizma that it manufactured in 008. Even then the company’s mission statement says to meet customers need and satisfy them by building long relationship. Please respond whether parts would be available and if not whether company acknowledge its fault of not providing after sales satisfactory services as this is not the first time I am feeling like this that I purchased a wrong bike may be color. Regards Ravitosh kumar 7503653xxx. I also called up the toll free no of Heromotocorp on 1st November, 2014 with

Since, the situation is the same over years I need my bike taken up by the Company and pay me the Insured value of Rs 36050/- so that I can purchase another brand whose spares are readily available.

Email Id: ravitosh.kumar@gmail.