I bought a Samsung washing machine in July, 2010 and was working fine for a week & then I left to Bahrain where I work.

When I arrived home two months later on Sept. 10th, I found the washing machine leaking when turned on. I tried the local service center number 0481-2572020 and no one would answer. So, I drove up there (3KM only) around 10 AM on 11th and registered my complaint with the lady at the reception. She promised to send someone later in the day and if not defenitely Monday (13th) morning.

Two dayss (Sat & Sun) went by and after waiting in the house for few hours in the morning of Monday, again tried to reach them on the phone without any luck. So, drove up there around 12 noon Monday and the lady said the technician has already been despatched and he will contact me soon. I waited at home all day and no one called.

on Tuesday (Sept. 14) I called the Service Center and the reception lady Ambika again told me the technician will call me positively today. By 4 PM, I was pretty frustrated as I had to leave home for Bahrain Wednesday night and I have not done any washing since getting home on 10th. I managed to get hold of the supervisor for Kottayam Mr. Harikrishnan on his mobile (9947033250) who also played the same tune in my ears. I then called the Regional service center in Cochin and spoke to Mr. Lijo (mob. 9895766551) who promised to investigate.

After a lot of calls and shouting matches, finally a technician showed up at my doorstep around 5:30 PM on Setp. 14; three days after I made the initial complaint. He managed to fix the problem in 5 minutes, verified and by then my vacation was over!

So, Gents, when you buy a Samsung equipment next time, try to find out a bit about the Service center operation in your neighbourhood so you dont struggle like I did at Kottayam. The Kottayam operation has to be shame for Samsung in general.