Dear Sir/Madam I have order I-Smart phone via online on 11.10.15, accordingly received my order on 28.10.15. Unfortunately the phone has a problem, it doesn’t switch-on (defective product), upon request of replacement file on 29.10.15. I received an email stating rejection of my request without any explaining. I have being trying to resolve my issue raised due to defective product receive on 28.10.15. The details of the complain as given below. Order Number: 71140928 Order date: 11 Oct 2015, 08:19 PM Return: 2224848 Return Request Date: 29 Oct 2015, 11:58 AM Action: Replacement Status: Return Request Closed What I couldn’t understand is that in spite of all afford to be a lawful and genuine customer of shopclues. Team shopclues are not able to resolved my problem. Kindly do the needful to resolve my issue immediately. The money I spent in buying the I-Smart phone is of hard earning. Please help how could my problem be solve. P.E Assistant Professor Department of Civil Engineering Bineswar Brahma Engineering College Chandrapara, Kokrajhar (BTAD), Assam-783370, India Tel:+91-3661-218250(O),+91-9085805488(M) Email:medalson@bbec.ac.in

Regards
medalson@yahoo.