Dear Sir, My friend sent me a courier containing very important things on 29th feb 2016 from Pune to Gurgaon. I have not received the courier yet. As per the local branch , they have attempted it twice but the house was locked. At first I thought It is possible but the fact is that the delivery boy seeing that house is locked didn’t bother to call me so that I can arrange for pickup by someone else. On doing some online research, I found a number of such complaints and cases against this company whereby the attempt to delivery is not made and then they claim that the house was locked. This seems to be their modus operandi. When I contacted the local branch, the person told me that the company doesn’t pay for our telephone bills so that we can call You. After this, they did not attempt to deliver and when I would call them they would not reply properly and would cut the phone. Now they claim that the courier had been sent to the local head office from where I received a message today to contact them soon else the courier will be sent back to Pune. After calling several times a person received the call and I asked him the address to collect the courier. When I went searching for the office I couldn’t find it and called again but nobody ever picked even after repeatedly calling a number of times and I had to return empty handed. Now I run the risk of getting my courier returned which is very important for me but I doubt I will be heard as they do not even pick up the phone.Please help, below are the details: Courier company- Firstflight Consignment number- M991B3333092

The expected relief is: 1) Delivery of the keys 2) Travel and time cost as below: (Rs. 160 per day travel cost + Rs. 200 time loss per day )* no. of days since 2 march 2016 till delivery i.e. Rs. 360 * no of days since 2 march 2016

Email Id: bhawsar.mitul@gmail.