Abhibus is an online bus ticket booking portal which facilitates the bus ticket booking for various bus operators. On 26th Dec 2013, I had booked a ticket through Abhibus.com for a religious trip from Pune to Shirdi (receipt details provided at the end). Journey time and date was 27th Dec 2013, 8.30PM Due to some personal emergencies I was planning to cancel the ticket and so when I called them up they said as per policy cancellation is not allowed within 24 hours of the journey cut off time. As my ticket was for 8.30 PM and I had called them at 9PM a day before, it was less than 24 hours. I was also said that if I cancel the ticket my entire amount will be foregone. I will not get any refund. I accepted this policy and arranged the alternative for my emergency. Then I booked a return ticket for my journey from Shirdi to Pune on 26th Jan. The return journey time and date planned was 28th Jan 2013, 2.30PM. (receipt details provided at the end). On 27th Jan 2013, on the day of my journey, at 5PM, just 3 hours before my journey time, I received a call from Abhibus.com informing me about the cancellation of the bus service. As I had scheduled everything for my religious trip and it was my family with my aged mother traveling with us I was shocked and surprised with the information from abhibus.com Shocked, surprised and furious I argued a lot and asked for the alternate bus booking to be provided. Abhibus kept of saying maximum they can do is refund the entire amount back. Finally after a lot of fight I could get Manager Ms. Kiran Thakur (as said by the staff itself) on call and she suggested alternatives of 6.30PM or 11.30PM buses. As it was already 5 and I was in the middle of finishing my work in office, it was impossible to catch a bus at 6.30 rescheduling my entire family’s planning. And as there was Aarti which I wanted to be shown to my aged mother at 5AM in shirdi it was not possible to catch the bus at 11.30 Pm which would have delayed my entire further schedule. Both the options were impossible and so I requested her to look for options between 8pm to 10 pm. Though the options were available they were expensive. As it was not any of my fault I expected abhibus to pay the difference and bear the extra cost which I have to pay for the last minute changes. Despite explaning them my situation and inconvenience caused to me they refused to do anything and said maximum they will do is refund my entire amount back but no compensation for the inconvenience which I was to bear in the entire episode. As my return journey was planned I had no other option but to re-book the ticket. As it was less than even 3 hours for my originally planned journey time, the prices of the tickets were almost double. I had to finally book those expensive ticket out from my own wallet and felt miserable as a consumer. Cheated and aggrieved I dropped them a mail asking them to compensate for the extra money which I had paid to re-book the ticket at the l

As metal trauma and torture and stress were at peak when I had to re book with almost double price and re-plan for journey to large extend, I request a compensation of 25000. This includes: 1. The cost of mental trauma I have been through in this mess by abhibus 2. The cost of rescheduling the work activities for the last minute changes by the abhibus 3. The cost of expensive tickets I had to pay for while rebooking the journey at the last minute 4. The cost of delay in pre-planned religious function for which we had booked a trip 5. The cost of time and efforts spent in drafting the complaint

Complainant Information
name- saurabhp