Aitel sold plan (C49 CUG 299) at Capgemini premise stating there is free 1GB 3G data incorporated in this plan. The account manager from Airtel confirmed over email that due to some technical problem the correct 3G component is not activated. Now I am receiving bills with the rentals charges for 3G service. I have tried complaining to Airtel appellate officer but they do not help.
For number 982083571 – Rs.352.81/- is already reverse for (one time charges + Late fee) There should be additional reversal of Rs. 367 as this is levied towards the internet rentals as below: Rs : 167 for period between 8th Jan to 5th Feb Rs. 200 for period between 6th Feb to 6th March. For number 9769093359 – Reversal required rs 200 towards internet rentals and rs 100 towards late payment fee. For number 9820963539 – Airtel still do not provide the details of the one time charge? They just say it was transferred from old account, but do not provide detail bifurcation of the old account? There was similar issue with my number 982083571 wherin they checked and did a reversal of the 252 + 100 as the carry forward was in correct. Can you please check again and clarify what are these charges. I need to know the dates and services for which Rs. 527 is levied. . Additionally there is internet rentals of Rs. 507.93 charged as per bill dated 6th March. Since the corporate plan (C49 CUG 299) has 1Gb free 3G data this amount should be reversed. Total reversal towards internet rentals is Rs 350 + late fee charges of Rs. 200
I have 3 numbers with dispute in billing: 9820835571 — All late fee charges to be reversed along with all internet rentals charged from 10th Jan 2014 till date, the total amount is approx Rs. 667 9769093359 — Reversal required rs 200 towards internet rentals and rs 100 towards late payment fee. 9820963539 — Reversal of one time charges : Rs 527 as there are no details why this is charged + internet rental charges from 10th Jan till date Rs 500 + late fee reveral of Rs 200
Complainant Information
name- Sudarshan e-mail nayak.sudarshan@gmail.