My name is Utsav Babel and I was using an Airtel 3G datacard under the number 9987392946. I write to you to bring to your notice the harassment and badgering that I have been subjected to by the extremely poor service on Airtel’s part. I needed to get my plan, which is a 3G fixed usage plan of Rs 950, changed to prepaid. For this purpose I visited the Airtel Gallery at Opera House, Mumbai and submitted all the necessary documents and completed all the formalities. I even paid the next month’s bill which was charged on a pro-rated basis. However, the month after that, I received another ebill. This was quite surprising, considering that I had my post paid account just the previous month and paid a reduced bill. I thought this was a glitch and let it go. However I received another email the next month and the one after that. Knowing that I did not need to pay these, I ignored them. Since December, I have been harassed by Airtel representatives, most of whom were extremely rude and ignorant. I told them that I had paid the last bill and there had been no usage since then, but they had the audacity to argue that I would have received no bill if there had been no usage! Apparently, my request for conversion hadn’t been forwarded by the executive, meaning that all these bills represent the cost of the customer relations executive’s ineptitude, something I wasn’t and still am not inclined to pay for. In order to get them to stop calling me, I paid Rs 2000 on 28 January 2013 (receipt number: 43624) in full settlement of my account, because of this dispute. I was assured by Airtel’s agent Priya that I wasn’t going to get called again. However, I am being harassed again and now Airtel has emailed me threatening “legal action”. This is about as much as I can take. I think it is I who should be doing this to them, considering the pathetic service that I’ve been rendered and the harassment that I’ve faced.

I want Airtel to stop bothering me and return my extra paid money because of their ineptitude.

Complainant Information
name- akhilbabel