I have purchased a post paid connection in 2005. my number was 9815522227, it was a silver number. after some year when the company starts the life time validity scheme then I convert my connection to postpaid to prepaid. at the time of conversion the executive of the company store M/s Renee Telpoint, Sector-11, Panchkula said that I have to recharge this number in a six month for Rs. 200/- only. I use the number and in the month of December 2009 I got a message that I have to recharge my number with Rs. 200/- and I recharge it from Sector-15, Panchkula with Rs. 200/-. but after some days the company disconnect my number without intimate me and did not make a single call to me and not to my alternate number i.e 9872548270. when I make a call to customer care then he reply that there is a requirement of some document and no need to worry about disconnection, he make a email regarding my complaint and the number will be start after 24 hrs. but after 24 hrs. when my number does not work I again call to customer care and that time I did not satisfied with the customer care and then I call to his senior he was Mr. Yogesh Kumar, Sr. Account Officer, Prepaid he said I have to use the amount of Rs. 200/- in that period and this information was not given to me at the time of conversion of connection. the behaviour of Mr. Yogesh Kumar was not so good with me at the time of this conversation, so now I wants to make a complaint against the company i.e Bharti Airtel Ltd., because the company did not trained its staff and agianst M/s Renee Telpoint, Sector-11, Panchkula because the staff of that store is not so trained and against Mt. Yogesh Kumar, Sr. Account Officer Prepaid (customer care) because of his misbehaviour so that no other person got this type of problem in the future and the company got the message so that the company did not play with the hearts of its valuable customers.