Hi, Airtel website currently provides registering online for Auto debit on the credit card. I followed the instruction provided in their website to register all 3 mobile connection to charge against my credit card. I have also received confirmation email from them. Email says my registration is successful and the service will start. I was waiting for the bill to appear on my credit card. They had not charged my card. When I called the customer care numbers, their representatives told me that my numbers are not registered and I have to personally visit their office to do this. They also told that RBI is mandating all these rules. My issues is, I have followed exactly what they have mentioned on their own website and received confirmation email as well. Airtel is not following auto debit instructions.

I want Airtel to follow what they have been telling in their web site. Their customer care representatives to understand the exact procedures. Website and their representatives are giving contracting information.

Complainant Information
name- chandra