I’d subscribed for AIRTEL landline and broadband connection during October 2010,vide phone no., 45522475. My bill plan was Rs. 650 + Tax per month. On 6th September 2013, I received my bill for the previous cycle i.e., between 5th August 2013 to 4th September 2013. From that bill, I learnt that my bill has been revised and I need to pay Rs.1000/-(approx.). For past six months from September 2013, AIRTEL executives had been calling me frequently regarding a bill plan change, with better benefits. But I have disagreed to that. I have been informed that the plan change is only optional and not compulsory. I have received these calls even during the billing cycle between 5th August 2013 to 4th September 2013, during which period the bill plan has been revised. Immediately on receipt of the bill with revised amount, On 7th September 2013, around 12:30 pm, I called the AIRTEL complaint cell 198 and I reported about the bill plan change. In that telephone call I had clearly communicated my decision, i.e., either to revert me back to my old billing plan or to disconnect my AIRTEL landline and broadband services connection immediately. But till the deadline date for bill payment, neither I received any communication from AIRTEL regarding reversion of bill plan nor my connection got terminated. So I stopped using AIRTEL services and I sent an email on 7th October 2013, to 121@in.airtel.com, for disconnection of my AIRTEL landline and broadband services. On 8th October 2013, I got a regret letter from AIRTEL that they are unable to revert my billing plan. Even after that mail, I was receiving calls from AIRTEL regarding my bill payment. So, again on18th October 2013, I sent a detailed mail regarding the disconnection. But, AIRTEL had sent a mail that they require some more information to initiate disconnection. So, once again on 26th October 2013, I had sent all the information asked by them. On 28th October 2013, I received a mail from AIRTEL that my line will be disconnected.

If the AIRTEL executive who had attended my call on 7th September 2013, 12:30 hrs, had responded to my communication properly, my connection would have been disconnected on 7th September 2013 itself or at least within 2 or 3 working days. But, now I had to waste my precious time and take pains to send several communications to AIRTEL for disconnecting my line, just because of the irresponsible action of the AIRTEL executive. And above all, I am suffering an unceasing mental agony without having committed anything wrong, and just simply because of the undue delay and the resultant claims, inconveniences and disputes arising out of this simple matter of disconnecting a customer’s line immediately when it is no longer suitable for the customer. AIRTEL has to unconditionally apologize for sending their representatives to home without prior notice and for creating an unceasing mental agony to me for past three months. I should be totally relieved from all outstanding dues, as I have not enjoyed any of the services from AIRTEL in that said period and which is purely being unnecessarily imposed upon me, because of the mistake and miscommunication of AIRTEL executive(s). I should be officially communicated from AIRTEL that my connection has been fully disconnected and I am no longer a customer of AIRTEL and I will not be disturbed further through any other channel.

Complainant Information
name- aviscore