We have received a waiver note from the airtel manager in Surat named Mr. Gaurav Sahni for our Account number 14979848.
The mail is copied below. Hence our airtel bill should be cleared of all dues but the Airtel authorities due to their miscommunication and inefficiency is not helping us in this. I have emailed them at wecare.west@airtel.in 15 times but no help.
Please help me resolve this issue. I have the email from Mr gaurav as evidence.
Dear Sir/Mam,
Further to our discussion, an adjustment of Rs. 4843/- has been processed against your Account number 14979848 , in lieu of Billing Issue. Hence there is no further outstanding amount payable on your A/C.
We earnestly hope that the resolution provided by us was up to your satisfaction.
It is our privilege to have you as our valued customer & would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.
From:
Gaurav Sinha
CSD Operations
Surat. Email:gaurav.sahni@airtel.in c:9998249270