Hi Sir, I would beg to say that yesterday on 01/20/2014 i have taken a duplicate sim of my number 9560371xxx which was damaged some how from one of the customer relationship centre of Airtel situated in Masoodpur New Delhi whose address is C-14, Shop No-1 & 2 , Main Road, Masoodpur, Vasant kunj, New Delhi : 110070. around 05:15 PM for that he charged me Rs. 125 (Rs.25 for dup. sim +100 Rs deposit). When i asked him to provide me the receipt of the amount charged the person available told me that i would get an SMS alert of the same because they don’t provide the cash receipt for this. After 9.30 PM my duplicate sim started working but i have not got any such alert, when i called upon the customer care one of the executive told me that they has charged me correctly & the remaining amount of Rs. 100 would be credited in my main account balance shortly. Today when i cross checked the main account balance it was the same & again i made the call to the customer care centre in order to confirm the status but the response was too shocking. One of the executive said that it is nothing to be linked with the Airtel it is the personal matter of me & that vendor. When i requested to transfer the call to the supervisor he also said the same wording that he cant help me out in any way it is only a thing related to me & that vendor. I would request you to take an appropriate action among such service providers who are be fooling the customers by charging heavily. It is a clear intention of 420. I would like to provide the names of the customer care executive who had conversation with me from acceding to descending order. Mhd. Anwar Mayank Sudheer kumar Mukesh kumar Mayank Sir this is a serious issue of 420 & i have a full faith on TRAI, India Govt. & i hope that my problem would be resolved soon & strict action would be taken. Awaiting your kind support & response. Thanks & Regards: Prateek Shukla Contact No. 9560371xxx
That must take strict action against those people who are working under the name of Airtel & cheating with the people by charging them whatever they are willing despite of the charges fixed byt the system. Even i must get the resolution for which i suffered mental truma & got cheated of worth Rs. 100
Complainant Information
name- prateekshukla