My Airtel Digital Id is : 3008185986. I noticed that since 20-AUG-2013 there have been addition of 45 rupees to my monthly plan of 300 rupees automatically. I never added that pack. So I have been charged 45 rupees every month and I was never aware of such cheap tactics from Airtel Digital TV to inflate monthly bill. I have reported the issue to customer care but of no help. They are telling that as the system is showing the extra channels in my plan so they cant do anything. I am getting calls from your customer to resolve the issue. What I am not getting is what solution they are giving ? I clearly conveyed them that I need refund. But still I dont see the refund in my airtel account. But still they are keeping on calling. Is there anything left ? My question why I should pay for channels I never subscribed ? If in your system something showing wrongly is that my fault ? The funny part is the extra channels which your system is showing are kids game channels. I am not a kid and I have no kid. Why should I add game channels ? They way the bill is inflated is not acceptable. The explanation from your customer care is adding another insult to my suffering . I never checked why my monthly plan of Rs. 300 is not lasting even 22 days because I thought may be late fine. After 3-4 months when I checked about that with customer care they told me about the extra channels. I asked them to stop those channels immediately and refund my money. Is this what is expected from a company like Airtel ? I had a belief and a good impression of Airtel and because of that I am a subscriber of 3-4 services of Airtel. After this incident I am constantly contemplating whether I made a wrong decision in choosing Airtel services as my ISP/MSP/DTH If such kind of nasty practices will continue that I will be left with no option but to take next steps to save my customer sentiment. Hope you will understand my concern and take appropriate action against this. Looking forward to get my hard earned money refunded. WIth Regards, Kishor Padhan 9986737181
Regards
yourkishor@gmail.