Reference number to all complaints made to Airtel – 1487164498 Hi, This is with reference to escalated bill I have because of not activation of International roaming discount package on my Airtel Number. I Called the Customer support on 1 st march for reactivation of the pack as I was leaving to KSA on that day. Customer support took the service request and assured me that it will activated on 5th march post expiration of existing pack. I called later to Customer support because of access billed amount and they confirmed about the service request and assured me for making the changes and calling back in 24 hours. I did not receive any call and have received my bill that does not have discount pack. I called again after bill was raised and asked the reason of not closing the service request on time and not calling back as promised. I have written few e-mails to Airtel but not receiving any responses. I called to them for checking their this irresponsible behavior to platinum customer. They apologized and told me to get back in three days. It has been 7 days and have not received call back yet.

Refund of INR 9000, written apology from Airtel, action against all those people who did not response with committed service level.

Complainant Information
name- Amit e-mail amitshukla16@gmail