Dear Sir/Madam, Account Number:- 7009139143 Complaint Number:- 40629254 Installation Request number:-18165282 I am following and touch with 121@in.airtel.com since 2 months still the issue is not resolved. My installation request for broadband is cancelled due to unavailability. I contacted customer care regarding this since last 30 days and following with them, still my refund amount of Rs.500 is not settled. Initially 20 days¿ time (20oct 2013) to me to get the refund amount ,but I dint received and I response from the customer care(Interaction ID:-40511672) was check is returned back. I don¿t see any reason of getting the check to be returned because I did not received any call from the courier service ,then reason I got was house number is wrongly updated in the system but still the courier people never called me for any assistance of reaching me.Later I came to know from customer care ¿Skyline courier¿ is from airtel and the time given for me till November 11 to get the courier. I waited till November 10,I did not get any response from airtel or courier regarding this refund/ check. I called on November 10 to the customer care ( Interaction id:- 321424350),Now again I got the response as courier has returned. Still I don¿t see any reason of returning the courier since I did not get any intimation or call regarding the courier after I call to the customer care ,this information I got. And they are asking me to wait till December 3rd Nov. I got poor response from the representative ,he is asking me to go the customer court.

I was informed call to customer care on weekdays to talk with finance department to get the status of complaint. I tried to contact the customer care for multiple times and all are giving different and wrong information¿s, one guy told within 2 hour I will receive a call regarding this but I waited for 1 day I dinot get any response. As a customer I preferred airtel for my connection as I believe the service and trust is efficient from Airtel, Frankly speaking I really feeling bad that I am following since one month regarding this for my money. Please do needful regarding this. I believe this time I will get a satisfactory response from you.

Regards
anandhram1988@gmail.