I am a user of Beam telecom internet connection from past 3 years. These days I see a frequent disconnection from 9:30pm to morning 7:30 AM. When I enquired about it, they said that they are getting their power supply from a shop in our apartment. The shop guy is switching off the main power while he closes the shop and the net connection is going off. I checked with customer care and they told that I am the only person having issues and If I need net connection they are asking me to have the box in my home. The box consumes some electricity and I donot want that in my home. They are not properly answering and I am getting effected by that a lot. I asked them to close the connection and repay my money back. I initially took the plan for 6 months. They told that they donot have a policy of repaying the money back. If I asked about the connectivity issue they told that they canot provide estimate of providing proper connection. I am tired of calling to their customer care.Even nodal officer is not responding if I send any mail to them.

Repay my amount back and cancel the connection else provide proper connection and extend it for days which they aren’t able to provide.

Complainant Information
name- pavanhvs e-mail pavanhvs@gmail.