Mrs J Das, a senior citizen, has a domestic LPG subscription from BPCL. She is required to submit her LPG Linking form (Form-2) to her local LPG distributor (Calcutta Flame). I, her son, Prof Supriyo Das, went to the Calcutta Flame to submit the form on behalf of Mrs J Das on 12 January 2014. I waited from 10:00 to 11:45 at the distributor’s office, but the staffs declined to receive LPG Linking form because of the absence of the job-specific staff who collects the form. A notice outside the office states clearly that the form will be collected in between 10:00 and 15:30. But I was told that the service solely depends on the availability of the specific staff. My repeated request to accept the duly filled form was turned down. I was misbehaved by the staff when I politely requested to let me know when the staff will come and/or when I should come back. The distributor office is far from Mrs Das’s residence, and she is not physically capable of visiting the distributor’s office by her own to submit the form. Being her only son and a University Professor (Presidency University) I have other responsibilities including that towards the university students, and hence I cannot come during the weekdays and/or wait endlessly hoping that the staff will come. Please make sure that the distributor stops harassing the common customers like us. Dr Prof Supriyo Das

This was not the first time this happened. Customers are regularly harassed by the highly arrogant staffs at the distributor’s office. I want a written apology from the distributor. The distributor (or a staff) should also collect the form from Mrs J Das’s place in person because every attempt from her side has been made to submit it to the distributor’s office.

Complainant Information
name- dsupriyo