Placed order on first week of April with 50 % payment for modular kitchen of worth 2.6 Lac against order number: 2004088707 to Hometown, JP Nagar with the delivery promise of 30-35 days. Received goods arrival intimation on 22nd May. Made 100% advance payment before delivery. Got delivery on 25th May(50 days) against the 30-35 days promise. Materials delivered late by 3 weeks Issue post first hand-over 1) No Magic corner as ordered 2) D Carosul – Delivered cheap quality PVC material instead of steel 3) No Cylinder Trolley 4) No Skirting 5) No Soft hinges for cutlery unit, cup saucer unit, spice pull out rack, thali units 6) ’Pull out’ not delivered as per order 7) No Rolling Shutter unit 8) No loft material and cabinet 9) Wall mount cabinets covers- wrongly designed in 2 10) No Towel Pull Out unit of Rs.12,388 Realized that there is a big communication gap between sales people-taking order and factory people who are designing this. You order X and you get Y. Some of the materials like Magic corner, rolling shutter, D carasoul etc were ordered only after the first hand-over with lead time as high as 5-6 weeks ! Project Completed- after 10-15 painful follow-ups on 7th July ‘2013 with the cancellation of Magic Corner and Pull outs and refund promise of Rs.33, 000. Found another item missing later in the project: Towel Pull out of Rs.12,388 Issues still unresolved 1. No Soft closing for cutlery unit, cup saucer unit, spice pull out rack, thali units after multiple follow ups- Company does not have these materials or do not have vendors who supply this although these are readily available in any kitchen fitting traders or any other modular kitchen suppliers. Solution: We got the channels replaced with soft closing at our own cost of Rs.3,400. Bill still unpaid 2. Refund not received. Company is pushing to buy other goods with credit note after promising refund and we ordering the balance materials to other vendor. Total Amount to be refunded: Rs.20,000 towards Magic Corner, Rs. 12,388 towards Towel Pull Out, Rs. 13,000 towards Detergent Pull out and Rs.3,400 towards replacement of normal hinges with soft closing. Total Rs. 48,788

Immediate Refund of Rs.48,788 Rs.20,000 towards Magic Corner, Rs. 12,388 towards Towel Pull Out, Rs. 13,000 towards Detergent Pull out and Rs.3,400 towards replacement of normal hinges with soft closing.

Complainant Information
name- prashant0706