Sir..

I have an issue of excess billing for broadband usage against the telephone no. 0194 2440420 (Srinagar, J&K) for the month of January 2009 for Home-Plan 500 (2.5 GB free) BSNL

The data as verified from server side by the concerned authorities at Lal chowk, Srinagar, J&K whose report is attached with this complaint. As i am having Home plan 500 in which there is free usage during 2:00 a.m. to 8:00 A.m. but i have been charged for this duration also.

Now i have even got the report from the broadband section of BSNL office, Lal Chowk, Srinagar, by the concerned SDE who also agrees that i have been wrongly charged for the night unlimited period also. Still i have been made to run from post to pillar by the concerned authorities for the no mistake of mine.

Plz look into the matter personally as i have been made to visit BSNL office 40 times but to no heed at suleman complex, Dalgate , Srinagar where Accounts officer, BSNL office is. The behaviour is so bad from BSNL officials & they humiliate their customers to an extent that person is made to think thousand times before opting for the services of BSNL .

I really am in great mess at the moment as my bill for January 2009 stands for Rs. 2901 which actually should have been Rs. 672. Now i fear that my telephone connection might get disconnected because i haven’t yet paid my bill because the excess billing issue is still pending with the concerned authorities.

I have been made to suffer for the no mistake of mine.

Hope ur goodself will take the appropriate measures to solve the matter at the earliest.

with regards…

Mohd Yousaf Bhat
Chanapora, Srinagar, Jammu & Kashmir
Mob: 9622504426
Tel: 0194 2440420