I got an SMS from BSNL on 26th September saying that the outstanding amount on my mobile connection (98861 05725) was above 200% of the credit limit. In the SMS, it was mentioned that the outstanding amount was RS. 5782.64. Typically, my bill amount is around RS.900 per month. I was shocked to hear that and went to the CSR to get the details. There I was told that the outstanding amount was above RS.10,000. Since the bill amount was unusually high, I asked for details but no one was able to provide details. I was given few nos. to contact but no one at those nos. were able to give details. In the meanwhile, my mobile connection was suspended on 26th afternoon. On 5th Oct, after several follow ups, I was put on to somebody in Billing who asked me to pay Rs.5000 and she would enable services on my mobile while parallelly she would work on getting me a detailed bill. I have made the payment of Rs.5000 immediately after that. My data services have been enabled but not voice. For the last 5 days, I am getting the input that there is a technical glitch on their side which is preventing them from enabling voice services. The lady at billing, Vasudha has been very courteous and proactive but despite her efforts, BSNL hasn’t been able to restore voice services

Request the authorities to help me get the matter sorted out and appropriately compensate me for the inconvenience caused in discharging my responsibilities as a Director in my company.

Complainant Information
name- nitind