My name is premkumar. my cell number 9443859977. four days before i got a message u had copy a song as ring back tone. i got surprised on seeing the message. i call the customer care and told i didn’t copy a song. he coolly says u might press * button. so we have going to set the back up tone. i told i didn’t press if it happen accidentally please cancel it. but he refused there is no process to cancel . if u cancel the tone we must deduct one month charge for the back up tune.after that 5 times i called the customer care. all one gave some answers. the caller tune is set. it is rubbish song. i send message to 56700 and the tune has been cut but they had deduct the money for a month.
its common to press any button while driving in the road. but the company has the responsibilities to conform whether we need the tune. but on money minded they first deduct the money and inform to us. as bsnl is a corporate company we make trust in it.but it chit the customer