While checking my internet usage for the current period, I have found the following two line items : 182.48.202.137 23-Aug-2014 11:59:04PM 24-Aug-2014 4:25:23AM 4:26:26 4:26:26 2806.11 1089.53 3895.65 182.48.202.137 23-Aug-2014 11:58:58PM 24-Aug-2014 4:25:23AM 4:26:26 4:26:26 2806.11 1089.53 3895.65 From what I understand the two sessions are the one and the same and yet the same data usage has been counted twice leading to reduction in my available usable balance. This is a serious lapse on company’s part and totally unacceptable that they will deceive the customer in this manner which really amounts to fraud. Despite this instance being taken up at HO by me and resolution of the same, agian observed an instance of double charging of data. This seems a rampant practice with the company. Adn customers who don’t check their account usage are never aware of such shameful acts happening at this level.

Compensation for harassment and loss of benefit : Due to overcharging data had gone below limit and speed had slowed down earlier than it should have. compensation for loss of eligible benefits and undue harassment caused. Person at Koparkhairane office particularly rude and non co-operative.

Email Id: swati8616@gmail.