Date 22/6/10
To,
Mr. Rajiv G Bhatia
Chief General Manager – Sales Support
Maruti Suzuki India Ltd
Plot No. 1, Nelson Mandela Road,
Vasant Kunj, New Delhi – 110070

Sub: Complaint against Dewars Garage.

Dear Sir,

I have purchased a Maruti Suzuki True Value car from Dewars Garrage on 1st of Aug 09 vide regn no WB 02Q 3522, certificate no A000207360.

The primary reason for choosing a True Value car was for the one year warranty on electrical, mechanical parts & enjoying free service but to my dismay I was denied of the same due to the ignorance & arrogance shown by the Dewars Garrage service centre.

On 17th Apr 2010, I have availed the free service from Dewars Garrage where in they have checked & found the brake to be functioning perfectly. At that point of time the odometer reading was 33012 km.

Approximately after 2 months on 12th Jun 2010 when I complained of the screeching noise of the brake they cleaned brake & charged me Rs 448/-. I felt cheated by such action from Dewars Garrage.

Please take necessary action against them & make my complaint good by offering me a complete overhauling of the car, as compensation.

Thanking You

Regards

Suvanjan Ghosh
63/9/1B P.G.H. Shah Road, Kolkata – 700032
Mobile : 9836066608

PS: For your reference I am attaching the necessary documents to prove my claim.

CC: Maruti Suzuki – Kolkata Region Office
L & T Chamber, 4th floor, 16th Camac Street, Kolkata – 700 017

CC: West Bengal State Conmsumer Disput Redressal Commission,
Bhabani Bhavan, (Ground Floor),
31, Belvedere Road, Alipore,
Kolkata – 700 027