Dear Sir,
Please note that I am complaining regarding complaint no 01858873 to even Managing directors of Kotak Life insurance since long(Mail attached for your referencce) but i am not getting any proper response for the same as it was a complete fraud case being done by Agent of Kotak Life insurance.
Please request to help in this case,
Please advise ,if any further information or details required from my side,
Regards,
—————–
Atma Sharma
9725029353
———- Forwarded message ———-
From: Atma Sharma [mailto:sharmaatma@yahoo.in]
Sent: 27 April 2011 20:59
To: pankaj.desai@kotak.com; gaurang.shah@kotak.com; gmurali@kotak.com
Cc: Praveen Sharma; kotak.servicedesk
Subject: Fw: Atma Shama – Insurance Policies – Merging of Policy – Fraud Case.
Dear Sir,
Kind Attn : Mr Murali, Mr Pankaj & Mr Gaurang.
KOTAK LIFE INSURANCE,
Refer my complaints Dt 24th Feb 2011,Complain No 2278042 regarding the mentioned subject but unfortunately I have not got any response from the Customer care department.
Since at this age,it is not at all possible to pay for two policies within a year and continue for 10 to 15 years as I am simple defence pensioner and have no other source of income,
As I was promised by your Agent(Complete details in trailing mail) that you have to pay only three installments.
I further request you sir,considering my age i.e above 60 and source of income, a Favourable decision may be taken at the earliest,
Regards,
————————-
Atma Sharma
9725029353
Retd. Indian Air Force
From: Atma Sharma
Subject: Fw: Atma Shama – Policies – Clarification or cancellation – Fraud by Kotak Life Insurance.
To:
Cc: “praveen sharma”
From: Atma Sharma
Subject: Re: Fw: RE: POLICY NO. 01858873 & 2120448- Complain No 2278042.
To: rahul.mishra@kotak.com
Cc: “Kotak – Neeta”
Dear Mr Rahul(9873088814),
Kotak Life Insurance,
Delhi Branch
Sir,
Refer our discussion had on 8th March 2011,I have again clarified all the required details as per your requirement,
Again as discussed on 12th March 2011,I regret to state that your suggesion to continue one policy (01858873) is not acceptable to me as I lost the complete faith because of misguidance and cheating by your representative only,
Hence I asked you to put your reply in writing for the next course of action at the earliest,
Waiting for your reply at the earliest as it is getting too late,
Regards,
———————————
Atma Sharma
9725029353
— On Sat, 26/2/11, Client Service Desk //Kotak/Insurance
From: Client Service Desk //Kotak/Insurance
Subject: RE: POLICY NO. 01858873 & 2120448
To: “Atma Sharma”
Date: Saturday, 26 February, 2011, 5:54 AM
Dear Mr. Sharma,
Thank you for your communication.
Reference to your below mail, we have forwarded the request to our grievance team. They will revert to you within 15 days.
We request your cooperation in the interim.
For further queries please feel free to write to us or contact our Client Service Desk on 1800 209 8800.
Warm Regards,
Dipti Kalgutkar | Customer Care | Kotak Mahindra Old Mutual Life Insurance
Kotak Towers, Building No. 21, Infinity Park, Off Western Express Highway, Goregaon Mulund Link Road, Malad East, Mumbai 400097|
1800 209 8800 ( Toll Free) |(+9122) 6725 7452 ( Fax) | clientservicedesk@kotak.com (Email)
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— On Fri, 25/2/11, Atma Sharma
From: Atma Sharma
Subject: Atma Shama – Policies – Clarification or cancellation – Fraud by Kotak Life Insurance.
To: “kotak.servicedesk”
Cc: “praveen sharma”
Date: Friday, 25 February, 2011, 6:34 AM
— On Fri, 25/2/11, Atma Sharma
From: Atma Sharma
Subject:
To: clientservicedesk@kotak.com, kligrievance@kotak.com
Cc: praveen.sharma@doosan.com, neeta.kandoi@kotak.com
Date: Friday, 25 February, 2011, 6:31 AM
From :
Date : 24.02.2011
Atma ChunniLal Sharma
65,Vitthal Park,
Novino Tarsali Road,
Vadodara -390009,
Tel No : 0265 -2640245
Mob : 9725029353, 9662693363
To,
The Manager,
Customer Care Grievences,
Kotak Life Insurance Ltd
SUBJECT : CLARIFICATION OR CANCELLATION OF POLICY NO. 01858873 & 2120448 DUE TO MISGUIDANCE.
Sir,
With due respect I state that , I am a retired defence personnel and do not want to have such policies which has been given by misguiding by Mr Divyesh Mehta(Mob. No 09953116950) Kotak Life Personnel of Delhi Branch.
I took the policy No 01858873 ,when he approached me in the month of Dec 2009 by paying Rs 50,000/- (Vide cheque no 20411 of SBI Bank of 04.01.2010) and received the mentioned policy in the month of Feb 2010,He stated that time you have to pay only three installment and you will have all benefit.
Again He(Divyesh Mehta – 9953116950) approached me in month of Aug 2010,stating that if you pay another installment now, then you need not to pay any more in future and you will have all benefit, For that he asked me to submit a zerox of previous policy with other necessary document (Photo, residence proof e.t.c)and a cheque of Rs 50,000/- ,I paid Rs 50,000/- vide cheque no 543934 of SBI Bank Dt 28.08.2010 and thereafter a second policy No 2120448 Dt 18.10.2010 was issued,
I receieved the second policy in the month of Nov 2010 beginning and made calls to him regarding the reason for issuing of second policy ,he asked me to wait for 2 to 3 months and a letter will be issued and you will be made clear for everything, but till date no letter has been issued or no clarification has been done,
Now I feel that I have been cheated at this age(60) and it is not possible for me to continue these policies for which I have to pay further for 10 to 15 years, therefore I request you to make necessary arrangement to advise the correct clarification or else cancel the policies and refund the complete amount,
I request your positive reply by 10th of March or else I will be forced to contact for my grievances to Media, IRDA and police accordingly,
I have been cheated by your representative and I am expecting a favourable response in this case,
Waiting for your reply,
Atma Sharma
Retired – IAF(Indian Air Force)