As discussed, as there are many deviations (of Rs40,000) to what is been told by sales/marketing team that country club membership provides. To balance with what country club can do in general, I have may proposals below
As sales team: Provide the services as the membership benefits as explained by sales/marketing team (either by sales guys salaries or budget as falsely promoted).
As a member: Return the full Member Ship Fee paid as you are unable to provide all services as sales/marketing team sold. As those services are worthy to the amount paid.
Extended the services as you are unable to provide all services as sales/marketing team sold.
Add additional 6N/7D per an year along with already existing 6N/7D plan
Cancel payment of yearly AMCs.
Vacation Accommodation for 6N/7D (India + 25 Countries) as membership fee pay
Promised by Sales: Accommodation in India+25Countries for 6N/7D without charges
My Consideration to reality: My half vacations planned to go abroad and this costs me 10,000(India) – 30,000(abroad) to I go on my own vacation. This way I would get some care of my accommodation
Actuals by Customer Care: For Abroad booking there is an exchange charge to pay by member.
Deviation of Services per year: Rs 10,000/- This makes me realize that I have to spend average 5000(India) – 15000(abroad) every year to do these on my own as club don’t provide as the membership is sold.
Vacation Pick/Drop/Sight Seeing (India+25 countries) as membership fee pay + AMC
Promised by Sales: As vacations booked, club provides pick/drop rom Airport/Raiway/BusSations and sight Seeing of the city/nearest attractions.
My Consideration to reality: We usually take accommodation nearest train/bus stations and we will have flexible transports. As the club locations are remote and abroad and provide pick/drop/sightseeing, we do not have to bother staying away from city or in remote places.
Actuals by Customer Care: That fact is country club don’t arrange this facilities, but only provides contact of third party services.
Deviation of Services per year: Rs 10,000/- This makes me realize that I have to spend average 5000(India) – 15000(abroad) every year to do these on my own as club don’t provide as the membership is sold.
Club Location for Membership Lifetime use for Amenities/Classes
Promised by Sales: Near Huskur Gate, Country club is in SingaSandra (3km) and Narayana Hrudayala (2km) where member can enjoy all amenities/classes
Ladies – Cooking, Fashion Design, Interior Design, Mehandi, Yoga, Meditation, Aerobics, Zumba Dance, Stitching
Gents – Gym, Swimming pool, Indoor/Outdoor Games, Steam/Sauna/Rose Baths
Kids – Dance Class, Singing Class, Karate Class, Kung fu, Swimming Class
Summer Camps for 45 days with pick and drop
My Consideration to reality: As the club is close to us and amenities and classes happen, we do not have to pay Rs 10,000 to 20,000/- every year for the same to others
Actuals by Customer Care: There are no country clubs in SingaSandra and Narayana Hrudayala to go and have fun often and to learn.
Deviation of Services per year: Rs 10,000/- This makes me realize that I have to spend average 15000 every year to do these on my own as club don’t provide as the membership is sold.
Function/Party Hall Space for Membership Lifetime use for members and their close family
Promised by Sales: Function Hall space & arrangements is free 5 times a year which allows members have their own catering/decoration
My Consideration in real: Function Hall Space usually costs between Rs 30,000 to 2,00,000 as per prime locations. As the club provides space we don’t have to rent function halls and can have my own food/cooking for the events.
Actuals by Customer Care: Function/Party hall space is not free. Like any other Hotels/Banquet halls we have to buy buffet orders as most hotels/banquet halls do with buffet (@300-500/-) orders provide space for 3 to 5 hours.
Deviation of Services per year: Rs 10,000/- This makes me realize that I have to spend average 15000 per year to do these on my own as club don’t provide as the membership is sold.
Membership Fee (India+25 countries) as membership fee pay
Promised by Sales: Country club benefits me with vacations, clubbing, health and events.
My Consideration to reality: The membership generates Rs 34,000/- interest/year (@2Rs/month) so country club can easily provide the said benefits every year.
Actuals by Customer Care: There is nothing free all are application charges though the membership fee paid