We wanted to join country club for Swimming / Gym and vacations within India and international. We were approached by marketing executive Sandeep Singh now left the organisationwho gave us all false commitment that in Rs. 90000 membership we will get life time membership in the contry club facilities at Kandivali (W) for my parents (mother and father), me and my wife and my two kids with NO Annual Maintenance charges and domestic vacations at their resort within India and 2 international vacations where stay would be free and airfare also included. So we issue him full cheques Post dated Rs. 30000, Rs. 30000 and Rs. 30000 and club restaurant would be much more than reasonable price, also table teenis, snooker, badminton would be free . But after Rs. 60000 being realised I went to the club on sunday I learnt that the club was in pathetic situation, chef preparing chat was profusely sweating with his sweat falling in the dish he was preparing, also the ADMIN office there asked me have you paid your annual maintenance charges, also I learnt that stay at domestic resorts for country club were not fully free and had some charges, also the table tennis, badminton , snooker you had to paysome nominal fees that too only for half an hour. After which I rang the marketing executive Sandeep Singh and asked him that all his commitments were wrong upon that he said he would talk to concerned authority in country club so as to assure me all the commitments he gave me at the time of selling the membership stood true. But he didn’t turn up even after couple of days and eventually absconded, so I did stop payment of my last cheque of Rs. 30000/- and later was tracking him for my refund which he assured that he will pay me the refund in 15 days. But after he absonded I was taken for a ride by various executives from Mumbai (Kandivali / Andheri) and Hyderabad branch. Eventually I met Anajani Singh marketing head who assured me about the refund ASAP. He took all the required approval for refund but eventually the accounts department (Sneha Shah and Sanjay Ghogare) played game and delayed my refund cheque payment for another month and that too on 30-Dec-2012 issued me two cheques each of 30000 post dated one on 08-Jan-2013 and 26-Jan-2013 purposely 26th jan being sat 27th being sunday so chq would be deposited on 28th jan and these culprit wicked executives would get an opportunity to earn interest on delayed refund.

Due to this we were taken for a ride by about 20-30 executives for about 5 months and wasted a lot of time and money approaching their Andheri / Kandivali office and lot money and time in our cell phone MTNL bills and were mentally tortured, even my father of age 62, a senior citizen was not spared and was being kicked like a footbals from Kandivali to Andheri office and from one executive to other executive. Also we lost a nominal interest of 6% p.a. on Rs. 60000 for about 6 months

Complainant Information
name- Deepak Panchal e-mail deepakcpanchal@yahoo.com