I have purchased my LCD from croma retail (ripple mall surat) on 14 jan 2011 with two years extended warrenty(extra payment of 1800 rs).My LCD is not working since 13 july 2013.Technician checked two time but they are not getting faults.To day they told that it will take more 20 days to repair.I rquire to replace my TV.They are not responding to my call & providing very poor service after paying money.all my mail conversatiuon are below: Dear Sarfraj, Greetings from Croma, Thank you for writing to us,We understand that you have not received any update for the query raised earlier. We are extremely sorry for the inconvenience caused. We hereby inform you that your concern is under process and we making a followup with the concerned team for the same. As it is acquiring some more time than expected we request you to please bare with us, Our team shall get in touch with you at the earliest. Thank you for your patience. For any further details please call our toll free number 1800-258-3636. Regards, Customer Support Team Infiniti Retail Limited | A Tata Enterprise Toll free: 1800-258-3636. Email: customersupport@cromaretail.com| Shop at: www.cromaretail.com ——————————————————————————– From: sarfraj sherasiya [sarfraj_mech@yahoo.co.in] Sent: Saturday, August 03, 2013 15:48 To: customer support Subject: Re: RE: RE: Regarding complain no. EW-90857 (32inch croma LCD) and poor service of Croma problem not resolved till date.no response from your team.do needful. Sent from Yahoo! Mail on Android ——————————————————————————– From: customer support ; To: sarfraj sherasiya ; Subject: RE: RE: Regarding complain no. EW-90857 (32inch croma LCD) and poor service of Croma Sent: Tue, Jul 30, 2013 9:55:06 AM Dear Sarfaraj, Greetings from Croma,’ Thank you for writing to us, We are extremely sorry for the inconvenience caused. We hereby inform you that your concern is under process and we making a followup with the concerned team for the same. As it is acquiring some more time than expected we request you to please bare with us, Our team shall get in touch with you at the earliest. For any further details please call our toll free number 1800-258-3636. Regards, Customer Support Team Infiniti Retail Limited | A Tata Enterprise Toll free: 1800-258-3636. Email: customersupport@cromaretail.com| Shop at: www.cromaretail.com ——————————————————————————– From: sarfraj sherasiya [sarfraj_mech@yahoo.co.in] Sent: Sunday, July 28, 2013 10:50 To: customer support Subject: Re: RE: Regarding complain no. EW-90857 (32inch croma LCD) and poor service of Croma Dear one, I got my TV repair after so many efforts yesterday at 2:00 pm.But after 8 hrs of use I found same problem persist and TV got dead. Is this is your good service?why I should pay money for this type of poor service? After 15 days of making complaint, my TV is still not working.Please do immediate action regarding this matter and I req

I want to be TV replaced.Because this is not working properly.OR do neccessary action against croma

Complainant Information
name- sarfraj_mech