I narrate blow the facts, which amount to “cvnaukri” misleading, and cheating and extracting money. These facts were also conveyed to Mr Sunil Dongrey on telecom.

Dear Sir, This is further (i) to the telecon I had with Mr Mukul Dongrey Senior Manager (ii) further to my earlier message dated 25/9/2013 seeking refund for which there is no response and (iii) further to the many calls made from your Organisation, including one Ms Kanchan Gupta saying that the refund is being arranged.

1) Mr Sunil Joshi, your Executive, called up on my mobile +91 99086 5098025/9/2013, saying that my chances of getting employment will improve substantially, if I pay Rs 1600/- to cvnaukri, and also guided me how to make payment on your website.

This payment of Rs 1600/- was made vide your order No:117533 on 25/9/2013 acknowledged by you.

2) On making this payment, Mr Sunl called up again, asking me to make further payment of Rs 9854/- saying that it is a security, and will come back to me with the first and second salaries. The need to make this payment of Rs 9854/- was not conveyed earlier before making the payment of Rs 1600/- There is no choice left, for a person seeking employment and therefore this payment also was made.

Your reference: Order No: 117577 dated 25/9/2013 for Rs 9854/-

Quite perturbed over misleading by Mr Sunil Joshi, I have sent the following message to you on 25/9/2013 itself, seeking refund of both the payments made.

Mr Sunil Joshi has called me on 26th, and 27th September 2013, saying that I should pay another Rs 2300/- to “ Complete my profile” and until and unless my “profile is completed” he cannot proceed
further either with the offers of employment or with the refund. When I asked him, why there was no mention of this payment of Rs 2300/- earlier, he had no answer. I asked him as to where is the need to fill the profile, when I am seeking refund of the monies already paid. He said, even to process refund, he has to “fill the profile” and was insisting on payment of Rs 2300/- to fill the profile and arranging refund.

Having been left with no alternative, it was conveyed to Mr Sunil Joshi during the telecom on 27/9/2013 that he can adjust this amount from out of the payments already made and complete filling the profile – to which he said it is not possible. He was then told to connect me to his higher-ups and he said there is no higher up. He is the one to deal with this.

I asked him to send me an e-mail confirming whatever he has conveyed on telecon, which he said he cannot do.

The discussion with Mr Sunil Joshi ended on 27/9/2013 with the following suggestions from my side:

a) To adjust this Rs 2300/- from out of the payments of Rs 11,454/- made earlier and complete the process of “filling the profile”
b) To connect me to any of his superiors.

3) Mr Sunil Joshi called up again on 28/9/2013 at 1730 hours.He stated once again, that I have to pay Rs 2300/- to make him fill the profile, after which only, he can start the process of refund. I once again asked him to send me a e-mail to that effect, which he said, he cannot.

Mr Sunil Joshi, on persistent questioning, stated that this amount of Rs 2300/- is also refundable. He said if payment of Rs 2300/- is made, Mr Sunil Joshi can fill the profile, and will be able to arrange refund of Rs 12,154 (Rs 9854+ Rs 2300/-) Until then, nothing can be done. I asked him to send
an e-mail to that effect, which he said he cannot do.

I told Mr Sunil Joshi once again, to adjust this amount of Rs 2300/- from out of Rs 11,454/- which is already available with them. He once again stated that the “rules do not permit such adjustment and the rules cannot be changed for the sake of one person” He clearly stated that I have to make this payment of Rs 2300/- for him to fill the profile and arrange refund.

I have asked him once again, to connect me to his superiors, and Mr Sunil once again stated that he is the one to take decision in this matter, and no question of higher-up.

I was thus once again mislead, and forced to make the payment of Rs 2300/- on 28/9/2013 to enable me get back my refund. The details of this payment are given below.

Your Order No: 118420 dated 28/9/2013 for Rs 2300/- With this, the total remittance is (Rs 1600+9854+2300) = 13,754/-

4) On making this payment, I was referred to another person in “CVnaukri” who wanted me to pay Rs 11,790/- to fill the profile for a “Young Professional” When I told him that he should be knowing I am 65 years old, he said he will fill up “Senior Professional” provided I pay Rs 11,790/- I declined to pay this amount. It was conveyed to him, that I have not been told about further payments involved, and that I was made to believe that I have to make a final payment of Rs 2300/- to get back the refunds – that no indication was given as to further payment of Rs 11,790/- He transferred the call to Mr Sunil – the Executive.

When I questioned Mr Sunil about this misleading and cheating, he admitted that he was not aware of this payment of Rs 11,790/- himself, and having been left with no alternative, he connected the call to one Mr Mukul Dongrey.

5) All the above facts were conveyed to Mr Mukul Dongrey by me clearly, how I was misguided periodically to make payments one after the other under one excuse or the other, how I was cheated into making payments so that you/your Oranisation is benefited. I asked you why I was not informed by M Sunil Joshi in the first instance, that I have to make payment of Rs 25,544/- (Rs 1600+ 9854+ 2300+ 11790) to provide employment opportunities or for arranging refund. Mr Sunil Dongrey admitted that Mr Sunil Joshi should have informed all this clearly, being an Executive with your Orgaisaton for many years. Mr Mukul Dongrey conveyed that he is sorry that the financial involvement of Rs 25,544/- was not conveyed to me by your Organisation earlier at any stage.

6) I have asked Mr Mukul Dongrey to arrange refund of the amounts already paid. You replied that I have to make payment of Rs 11,790/- and nothing can be done till this Rs 11,790 is also paid. I have asked you to send an e-mail to me conveying the same, and you said you cannot send an email.

7) Having been cheated into making payments of Rs 13,754/- as stated supra, another attempt is being made to make me part with an additional Rs 11,790/ in your favour. This is again another instance of cheating to gain Rs 11,790/-. Especially so, since you are refusing to send any emails confirming what you are talking on the phone. Lack of transparency.

8) The call was transferred back to Mr Sunil Joshi , the main culprit in the entire scenario. He categorically stated that I better pay this Rs 11,790/- also to “process the matter further”. There appears to be no end to the cheating. More demands for further payments could be waiting after this payment of Rs 11,790/- is made by me.

9) I have been misguided and cheated as conveyed to you and narrated above, making me part with Rs 13,754/- over 4 days and further being asked to pay Rs 11790/-

10) At no stage, confirmation is being given by your Executive or you, as to what is the total amount payable, (i) to get employment through your Organisation and/or (ii) to get a refund.

Further cheating has taken place on 28/9/2013, through one Mr Prasanth from your Organisation (who was making calls from Cell No: 8287159612) as narrated below:

Mr Prasanth, who said he is a DM with cvnaukri, called up from mobile number 8287159612 on 28/9/2013, stating that they have opened the Office on that Sunday only for my sake – otherwise Sunday is a holiday and no body comes. He stated that if I act as per his advise, the refunds will be arranged immediately.

His advise was towards choosing further paid services and making payments, for which I refused. He stated that, I can make the payments without any doubt, that the payments will not go through since the servers of cvnaukri are down on Sundays, but my process of refund will be completed if I act as per his advise on the tele-conversation. He said he is responsible if any payments go through.

He has put one Mr Rahul Desai who called himself AM on the line, who has assured that the payments will not go through, and I have his assurance as usual.

Trusting them, and hoping that the process of refunds will be initiated, I acted on their advise, only to realise that a huge sum of money has actually been debited to my credit-card and credited to cvnaukri in the process, as under:
Rs
1) Order No: 118462 dated 28/9/2013 ,, 14150.00
2) Order No: 118465 dated 28/9/2013 .. 10180.00
3) Order No: 118476 dated 28/9/2013 .. 20680.50

Total: 45,010.50

The total sum lying with my account (Murty 1234) with cvnaukri.com as of now is Rs 13754+45010.50)= 58,764.50

When they were questioned as to why money has been debited to me if their servers are down, they attributed it to a technical fault, and promised to arrange refund of the monies in 48 hours.

It is 5 weeks now, and I have not received any refund.

The entire process has been nothing but fraud and cheating perpetrated by your Organsiation through your several employees named above, by which you have gained Rs 58,764.50.

Whenever I call up now from my mobile, Mr Prasanth is not answering his mobile. When I made calls from some other numbers he unknowingly answered, and having been caught, says, the refund is being arranged.

Please take notice that the entire money of Rs 58,764.50 obtained from me by fraudulent means as stated above, should be refunded immediately to the same credit card through which payments are made.

I demand that the entire amount of Rs 58764.50 (already paid, and acknowledged by you vide your order references quoted above, conveyed by your Organisation through emails) by misguiding and cheating, should be refunded in a matter of five days.

(a) to arrange refund since the payments are obtained by you/your Organisation by misguiding and cheating as narrated above, and brought to the attention of Mr Sunil Dongrey – Senior Manager.

(b) to initiate suitable steps against your Organisation so that no further misleading/cheating takes place with respect to the general public seeking employment through your Organisaton.

This notice is also being forwarded to the Law enforcing authorities concerned with cyber crimes, seeking their intervention.

If refund is not made by 31/10/2013. I will be forced to initiate steps as may be necessary to safeguard my interests.