Today I got an SMS on my mobile at 13:03PM from AL Hello Tunes that I had subscribed for a Hello tune and that Rs.30/- has been deducted from my account.When I checked Rs. 30/- had been deducted promptly from my account.
The problem is that I had not subscribed to the hello tune service and promptly unsubscribed from it hoping that I will get my money back. I got a unsubscribe message at 13:10PM.
When I spoke to the airtel customer care official she told me that the hello tune request had been sent from another airtel number and valid ID had been given. And when I asked for that number she refused to give it to me saying she cannot divulge information.
I am asking, how can you give a service which I had not asked for and deduct money from my account without confirmation from me? Please do something about this and make your services more secure so that anybody and everybody does not misuse it.