WE PURCHASED PREMIER ELECTRIC RICE COOKER MCHNE. NO. ERC22MP 090717730
FOR RS.2500/- FROM SARAT AGENCIES, AMALAPURAM, EG DT ON 4.7.10. BUT IT IS DEFECTIVE IT IS COOKING THE FOOD BUT THE HEATER IS NOT WORKING AND THE COOKED FOOD IS BECOMING COLD AFTER SOME TIME. THE SHOP OWNER IS NOT RESPONDING TO EXCHANGE THE DEFECTIVE PIECE AND SAYING THAT IT IS NOT HIS RESPONSIBILICY. WE ALSO TELEPHONED AND E-MAILED TO THE COMPANY ALSO. BUT THERE IS NO REPLY FROM THEM. PLEASE HELP US IN THIS MATTER TO GET THE NEW PIECE, AS IT IS DEFECTIVE AT THE TIME OF PURCHASE ONLY.
THANKING YOU,