World famous BATA company is on the way of Cheating

I have purchased one Jogging Athletic Shoe (power) Worth Rs. 1099/- from Bata shoe store, B.J.Complex, Ashram road Ahmedabad on dt. 27 june 2010 8.45 P.M. .

Due to lack of time and trusted BATA brand name, I have not checked properly at the time of purchased.
Taken and went to the home.

I was surprised while I checked shoe properly at home, that was one of the defective piece.

After that when I visited BATA shoe store on dt. 29 june 2010, the sales person and manager told that this fresh shoe piece is supplied by the bata company and we haven’t any another piece to replace this shoe,
you asked for the company, when they supplied that model that time you replace that shoe.

Neither they replace the shoe nor refund the money.

I tried to contact at customer care complaint via phone :: 0124-4120100 but not connected.
I HAVE ALSO SENT SO MANY MAIL TO COMPLIANCE OFFICER AND THEIR CMD AND GM THROUGH WEB SITE OF BATA but till date not received any reply
kindly register my complaint and impart me justice
regards
nimade