I have taken a new Broadband+ connection (09339302772) on 24.12.09 . I have install the device properly but still not able to access Broadband+ Service (3.1mbps speed) in my house, i.e. 687/A SPD BLOCK BAGHAJATIN,BAGHAJATIN HOSPITAL,KOLKATA – 700086, WEST BENGAL.
I have lodged the complaint for deficiency in service on the very next date, i.e. on 25.12.09 ( Service Request No. 115923959) .But without assigning any reason what so ever or any improvement in service Reliance Communications closed Service Request No. 115923959.
Again I lodged a complaint, being Service Request ID 116251253 regarding the deficiency in service on 30th December which is yet to be resolved.
Till date I am not able to access Broadband+ Service in my house, i.e. 687/A SPD BLOCK BAGHAJATIN, BAGHAJATIN HOSPITAL,KOLKATA – 700086, WEST BENGAL. It is pertinent to say in this regard that I am using this Modem in my desktop only.
I am with reliance since DAPO scheme. I have taken this new Broadband+ connection only for the 3.1mbps speed but I am very sorry to say that I am only getting 1X service (i.e. 144kbps). At the time of purchasing this product I was assured that, in Baghajatin Broadband+ service (3.1mbps speed) is very much available.
As per my rental plan 20 G.B. usage is free for a month (10 G.B. Night + 10 G.B. Day) out of which I am not able to use more than 818 M..B. for the period of 01-01-2010 to 31-01-2010 due to coverage issue.
Also there is an Offer of 1 month usage free, i.e.20 G.B. free for a month which is totally in vain for me.
So it is crystal clear that the gross negligence on the part of Reliance Communications amounts to deficiency in service as defined under Sec. 2(1)(g) of the Consumer Protection Act.
At the time of purchasing this product I was assured that, in my area Broadband+ service (3.1mbps speed) is very much available. It is pertinent to say in this regard that as per the Coverage Maps shown in the web site of Reliance Communications , i.e. http://www.reliancenetconnect.co.in/coverage%20maps.html (http://www.reliancenetconnect.co.in/pop/Kolkata.html ) Broadband+ service (3.1mbps speed) is available in my address & after confirmation from this Web Site I have purchased this Product.