On 19th november,2013,I ordered Three cosmetic products worth Rupees. 605. For which i paid the requisite amount through my debit card but the order was cacelled from the company’s side.The decision to cancel the order was not inform to me,it was only later when i called up their customer care service that i came to know about the cancelled order.Numerous emails were sent to the id provided at their website(support@dialhealth.zendesk.com) but not a single reply has come so far.On further enquiry through phone,I was promised that the money will be returned within 8days but now it has been almost 20days and it hasnt been refunded.So,I earnestly request to look into the matter.Details of the transaction are given below: Merchant Website : dialhealth.com Date : 2013-11-19 15:56:58 Merchant Reference Number : 100004323 EBS Payment ID : 21039870 Payment Mode : Maestro Amount : 605.00 Customer Name : Abujam Manglem Singh Customer Email : maymay_x2@yahoo.com Status : SUCCESS

I want my money to be refunded at the same time to take exemplary actions against such errant online shopping vendors so as to prevent future events like this.

Complainant Information
name- manglem