To

Respected sir,
ON 12/5/10 WE PURCHASED HAND SET 5233 BERAING IMEI NO 352000043710882 VIDE INVOICES NO 52056 DATED 12/5/10 FROM M/S pp. MARKETING & SERVICES PVT LTD THROUGH BATTI TELECOM CHANDIGARH ROAD NEAR VARDHMAAN MILLS , LUDHIANA MR. TARANJEET SINGH HANDED OVER THE ABOVE HANDEST TO ME. AS SOON AS I OPENED THE HANDSET I TRIED TO OPEN THE BACK COVER TO INSERT THE SIM CARD BUT DESPITE MY EFFORT I COULD NOT OPEN IT. THEN I TRIED TO PUT ON CHARGING BUT THERE WAS NO PIN TO HOLD THE CHARGING PIN. WE IMMEDEATILY CALLED UP MR. GURPREET (SALES EXECUTIVE OF M/S PP MARKETING & SERVICES LUDHIANA AND NARRATED THE ENTIRE ABOVE INCIDENCE MR. GURPREET PROMISED TO VISIT ME NEXT MORNING. NEXT DAY AFTER SEEING THE SET HE SAID THAT IT IS DUMMY HANDSET OF ABOVE MODEL 5233 I REQUEST MR GURPREET TO CHANGE THE SET WITH WORKING HAND SET OF ABOVE MODEL. ON THIS MR GURPTEER ASKED ME TO MEET OWNER OF M/S PP MARKETING AND SERVICE AND FIXED MY MEETING WITH MR. JATIN ON 14/5/10 AFTERNOON. I MET MR. JATIN & HIS FATHER ON 14/5/10 AFTERNOON AND NARRATED THE ENTIRE INCIDENCE HAPPENED WITH ME. ME JATIN WHO SEEMS TO OWN M/X PP MARKETING & SERVICES, LUDHIANA REFUSED TO REPLACE THE HANDSET . AFTER MY NUMERROUS REQUAEST HE WAS READY TO TAKE THE PHOTO OF HANDSET BOX WHERE IMEI NO WAS MENTIONED TO THE COMAPNY SO THAT COMPANY MAY FOUND OUT WHERE THE ACTUAL HANDSET IS. I WANT TO DRAW YOUR KIND ATTNTION TO TAKE NECCESARY ACTION TO SAFE GAURD INNOCENT CUSTOMERS SO THAT THEY CAN NOT BE CHEATED THIS WAYS I CAN NOTY IMAGINE IN MY WILDEST IMAGINATION THAT CUSTOMERS CAN BE CHEATED LIKE THIS WHILE PURCHASING WORLD KNOWN BRAND IN MOBILE HANDSET. TO RESTORE OUR FAITH IN YOUR BRAND I REQUEST YOU TO PLAESE REPLACE DUMMY HANDSET WITH THE WORKING HANDSET OF ABOVE MODEL. SO PLS TAKE NECCESARY ACTION AGAINST BOTH PROVIDER & SALE COMPANY.

YOURS SINCERELY
‘MA KAHAN