I have ordered for Atta kneeder online through ekitchen.in portal on 1st of Aug. I have received the wrong part as it was not matching for my grinder. Reported the same. But only got the assurance that it will be replaced by correct Item. I have attached all the email communications as below ++++++++++++= From: Vijay Kotian [mailto:vijay.kotian@live.com] Sent: Wednesday, August 14, 2013 11:59 AM To: eKitchen.in Support Subject: RE: eKitchen.in – Order Update 728 Were you able to arranged any courier to pickup this wrong item ? Please let me know. regards Vijay From: info@ekitchen.in To: vijay.kotian@live.com Subject: RE: eKitchen.in – Order Update 728 Date: Mon, 12 Aug 2013 11:43:20 +0530 I apologize if you though I was arrogant. Kindly accept my apologies. As per our policy.. once the defective / wrongly delivered product is picked up only, we will be able to dispatch the replacement. Kindly bear with us.. it will be done within the next 24 hours. Cheers, fbpropic copy eKitchen.in Support From: Vijay Kotian [mailto:vijay.kotian@live.com] Sent: Saturday, August 10, 2013 10:26 PM To: eKitchen.in Support Subject: RE: eKitchen.in – Order Update 728 This is very arrogant answer..When are you getting this collected ? Its already a week since I am following up. Regards Vijay From: info@ekitchen.in To: vijay.kotian@live.com Subject: RE: eKitchen.in – Order Update 728 Date: Sat, 10 Aug 2013 11:31:37 +0530 Have you handedover the wrong product or not ? As I have already told you. First you will have to return the wrongly delivered item. Once that is done we will send you the right one. Cheers , Avinash Kalro Business Head fbpropic copy eCommerceguru Ventures RK Traders #53/7, Odayappa Colony, Salem 636007, TN. Ph: 0427 40131220, 2410317, 2417922 Mobile: 09364567771, 9994567771 From: Vijay Kotian [mailto:vijay.kotian@live.com] Sent: Friday, August 09, 2013 11:31 PM To: eKitchen.in Subject: RE: eKitchen.in – Order Update 728 Hi Today also noone visited to collect this. I badly need of Atta Kneader . Why cant you send the correct one while you are arranging to Collect this item back ?? If this is goin to take time, Please refund the amount for this atta kneader so that I can arrange to buy somewhere from bangalore as i need this urgently. Please revert . Its not pleasnt to write like this , but I am not happy with this delay . Regards Vijay From: vijay.kotian@live.com To: info@ekitchen.in Subject: RE: eKitchen.in – Order Update 728 Date: Thu, 8 Aug 2013 13:45:02 +0530 Hi I have not heard from you on this. let me know when it will be picked up and shipment will be done. From: vijay.kotian@live.com To: info@ekitchen.in Subject: RE: eKitchen.in – Order Update 728 Date: Tue, 6 Aug 2013 07:01:01 +0530 Yes. THis is ready for shippment. To: vijay.kotia
Replacement or refund of money paid. Phone charges repaid. componsation for the delay and mental stress
Complainant Information
name- vijaykotian