I purchased an electrolux microwave in July 2012. It was having problem of moisture and water logging inside while cooking. I registered several complaints with reminders but still problem is not resolved. Several times I had to call the customer care without any positive response and action. Engineers visited from service center and communicated that microwave will be replaced because it has manufacturing defect, but no action taken till date. Photographs were also taken of the microwave. It was then communicated that some senior will again visit. This story went on without any resolution. Many times complaint was cancelled without any engineer visit with remark as “Given Commercial solution”. Following are the complaint numbers with date: EDEL0801130016 8-Jan-13 EDEL2401130111 24-Jan-13 EDEL2801130132 28-Jan-13 EDEL3001130001 30-Jan-13 EDEL3101130121 31-Jan-13 EDEL1902130058 19-Feb-13 EGZB1203130048 13-Mar-13 EDEL0504130066 5-Apr-13 EDEL2504130029 25-Apr-13 The problem was emailed to ectrolux.care@pemail.in but no help form there too.

Defective product should be replaced immediately and monitory compensation should be provided for not being able to use the product and mental annoyance caused on repetitive follow ups and call holding at call center.

uv2122