1. non-payment or inordinate delay in the payment or collection ofcheques, drafts, bills etc.;
Our Cheque no. 313659, was dishonored by bank, for insufficient funds, where as on that date we had unutilized credit limits of Rs. 4.00 Lacs. Where DP was not updated by the Bank.

We enjoyed a credit limit of Rs. 4.00 Lacs sanctioned to us on 27/12/2008 by the bank against mortgage of our property valuing 15 lacs.

2. failure to provide or delay in providing a banking facility
Dishonor of cheque even after having sufficient credit limits is failure in providing banking facility and we not only faced legal complication from party by receiving a legal notice U/s 138, but also suffered loss of reputation.

3. non-adherence to the fair practices code as adopted by the bank;
It is informed to us by the Branch manager in its letter dt. 24/03/2010 that our limits for Rs. 4.00 Lacs were not reviewd for certain reasons which were never communicated to us till date of presentation of cheque and further bank Manager’s intention in the whole case are to take undue advantages as he has not followed the set protocol for communication to the customers in this case.

4.delays in sanction, disbursement or nonobservance of prescribed time schedule for disposal of loan applications;
The Bank manager has defaulted in updating the DP of the said limits

The branch Manager also defaulted in necessary communications for review of loan / limits

The bank manager in his letter dt. 24/03/2010 has first time communicated to us that the review of our limit was denied just because clubbing of income of two persons who are not spouse to each other cannot be done.
On asking to provide for copy of such policy he denied and boasts that it is bank’s will to grant and not to grant such limits.

He forgot/ ignored certain facts such as :

1. The property is co-owned by both the persons.

2. The financials of both co-borrowers. Had he gone through the documents he must have come to know that the financials of single borrower are sufficient to support said DP

3. The intentions of the bank manager are clearly to take undue advantage by sanctioning the loans/ updating the DP or a result of hatred on non fulfillment of such undue advantages.

All the circumstantial evidences support our complaint.

5.non-acceptance of application for loans without furnishing valid reasons to the applicant;

I approached the Bank Manager on 1st March, 2010 for applying a car loan of Rs. 2.50 Lacs and I was out rightly denied for loan in an arrogant fashion without furnishing any valid reasons thereof.

I must add to my complaint that I have a CIBIL Score 819, My immovable property worth 15.00 Lacs was already mortgaged with bank. The cost of car I bought is 6.80 Lacs. The loan desired was just 2.50 Lacs.

Doesn’t it sound fishy and suspicious that a good customer of bank is denied for applying for a car loan with the bank? Isn’t it a case fit to prove the intention of branch manager to gain undue advantages?